How we list and review

TaosHelps is only useful if you can trust it. These are the rules we hold ourselves to.

Who is listed

• Local people and businesses serving Taos County and Angel Fire.
• We start some listings from public facts (the business’s own website, state license lookups, public directories). Each one shows where its facts came from and when we checked. If we can’t confirm a business is open, it stays off the site.
• No general contractors. Electricians, plumbers, heating and roofing businesses appear only with a current license we checked with the NM Construction Industries Division.
• We never copy listings or reviews from other review sites.

Reviews

• Reviews come from customers. Each reviewer confirms their email with a code before anything is posted.
• One review per person per business each year; a new one replaces the old one.
• We never write, edit, reword, buy or sell reviews, and businesses can’t pay to remove one. Offering anything in exchange for a review is not allowed.
• The first review of a business, and reviews with links, phone numbers, threats or slurs, get a quick human look before going up.
• Businesses can reply publicly and can flag a review. We remove a review only if it breaks these rules (for example: not a real customer, written by a competitor, private information, threats or hate), and we keep a record of why.

Order of results

Results are ordered by who is taking work, then by reviews (adjusted so one 5-star review doesn’t outrank thirty great ones), then by credentials we checked. Money never changes the order. Sponsored spots appear above the results, clearly labeled.

Badges

A license, insurance, or background-check badge appears only after we have seen proof, with the date we checked it. We don’t keep copies of the documents. A badge is a fact we confirmed, not a recommendation.